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Commonly asked questions and quick answers.

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  • If I pay annually, do I get all of my credits for the whole year right away?
    If I pay annually, do I get all of my credits for the whole year right away? Yes. If you pay annually, you'll have access to all of your credits right away. For example, if you pay annually for the 50 credits account, you'll be able to use all 600 credits (50 x 12 months) right away. You could send all 600 in one message if you'd like, or within 1 month, 2 months, 3 months, or whatever you choose. If you go over that limit at any time, you'll need to upgrade or pay per additional credit.Some readers
  • How do I choose my phone number?
    How do I choose my phone number? Once you are subscribed, you will be able to pick from a list of available local numbers. For those sending a high volume of messages (over 500 messages at a time), you may need to register for a toll-free phone number to prevent message throttling from telecom carriers. Contact us if you are concerned or want to register for a toll-free phone number.Few readers
  • Do you offer unlimited text messaging plans?
    Do you offer unlimited text messaging plans? Yes. There is no limit to the number of text messages you can send on TextSpot. However, there is no fixed-price unlimited plan. Learn more about why fixed-price unlimited text messaging plans do not exist. If you need more than 10,000 message credits per month, contact us for a custom plan.Few readers
  • Can I use my own existing landline phone number?
    Can I use my own existing landline phone number? It may be possible to use your existing landline or phone number to send and receive text messages with TextSpot. Contact us to see if your number is supported.Few readers
  • Can I change my plan or subscription?
    Can I change my plan or subscription? Yes. You can upgrade or downgrade at any point within your account. See also: How to upgrade your account.Few readers
  • Do credits rollover?
    Do credits rollover? No. Credits do not roll over for monthly or yearly subscriptions.Few readers
  • Do you offer discounts for annual payment?
    Do you offer discounts for annual payment? Yes. If you pay annually, you'll get 2 months free!Few readers
  • Are there setup or hidden fees?
    Are there setup or hidden fees? No. There are no setup or hidden fees. However, you will be charged for additional credits used beyond your current plan. For example, if you are subscribed to 100 credits per month and are about to send your 101st message within a 30-day period, then you'll be charged an additional $0.07 (7 cents) per message, which is collected at your next billing period. Overages for credits range from $0.07 - $0.03 depending on the plan you are subscribed to. In some cFew readers

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